Ch.12 Solving Technical Problems and Choosing the Right Tool Procedure
Question
What should you include when escalating a technical issue?
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Answer
Steps to reproduce, screenshots or error text, device/browser, time, account scope, and recent changes.
This turns a vague complaint into a solvable support ticket.
JRC DigComp / EPSOHQ Digital Skills DB
Deep dive
Escalate with 6 must-have details
Include steps to reproduce, screenshots/error text, device/browser, time, account scope, and recent changes. Trap: omitting 'recent changes' makes the ticket useless.
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