What should you include when escalating a technical issue?

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Answer

Steps to reproduce, screenshots or error text, device/browser, time, account scope, and recent changes.

This turns a vague complaint into a solvable support ticket.

JRC DigComp / EPSOHQ Digital Skills DB

Deep dive

Escalate with 6 must-have details

Include steps to reproduce, screenshots/error text, device/browser, time, account scope, and recent changes. Trap: omitting 'recent changes' makes the ticket useless.

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What should you include when escalating a technical issue?

Steps to reproduce, screenshots or error text, device/browser, time, account scope, and recent changes.

Escalate with 6 must-have details

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