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Digital Skills

Communication & Collaboration (Tier 1)

Basic digital communication tools, online etiquette, and collaborative platforms.

Overview

Tier 1 questions test foundational knowledge of digital communication: email best practices, messaging platforms, video conferencing tools, and basic online collaboration. You should know common file sharing methods and basic digital etiquette.

What is tested

  • Email protocols and professional communication
  • File sharing and cloud storage basics
  • Video conferencing features and etiquette
  • Basic collaborative document editing

Preparation tips

  • Know the difference between CC and BCC, Reply and Reply All
  • Understand sharing permissions: view, comment, edit
  • Know when to use synchronous (call) vs asynchronous (email) communication
  • Focus on practical scenarios, not theoretical definitions

Build your digital competences systematically

Digital Skills questions are based on the EU DigComp 3.0 framework. Our Digital Skills Database covers all 5 competence areas across 3 difficulty tiers with structured learning paths.

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