Digital Skills
Problem Solving (Tier 2)
Intermediate problem solving: automation, process optimization, and digital workflows.
Overview
Tier 2 covers automation concepts, process optimization using digital tools, understanding system architecture at a basic level, and creating efficient digital workflows. Questions may involve selecting the right approach to automate a task.
What is tested
- Automation concepts: triggers, conditions, actions
- Process optimization through digital tools
- Basic system architecture: client-server, cloud vs local
- Workflow design and efficiency analysis
Preparation tips
- Automation is worthwhile when a task is repetitive, rule-based, and high-volume
- Cloud vs local: cloud offers accessibility and collaboration; local offers speed and privacy
- APIs connect systems — think of them as standardized interfaces between software
- When designing workflows, identify bottlenecks before adding automation
Build your digital competences systematically
Digital Skills questions are based on the EU DigComp 3.0 framework. Our Digital Skills Database covers all 5 competence areas across 3 difficulty tiers with structured learning paths.
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