EPSOHQ
FR IT
1:1 Environment News & Guides EU Knowledge Database Methodology Library Question Templates Pricing Contact
Sign In Register
Digital Skills

Problem Solving (Tier 1)

Basic digital problem solving: troubleshooting common issues and adapting to new tools.

Overview

Problem solving Tier 1 tests your ability to handle everyday digital problems: connectivity issues, software errors, basic configuration, and adapting to unfamiliar interfaces. The focus is on systematic troubleshooting rather than technical knowledge.

What is tested

  • Systematic troubleshooting approaches
  • Identifying common hardware and software issues
  • Adapting to new or unfamiliar digital tools
  • Knowing when and where to seek help

Preparation tips

  • The classic troubleshooting flow: identify, reproduce, isolate, fix, verify
  • Restart is genuinely the first step for most issues — it clears temporary state
  • Check obvious things first: Is it plugged in? Is Wi-Fi on? Is the service down?
  • Error messages contain useful information — read them before searching for help

Build your digital competences systematically

Digital Skills questions are based on the EU DigComp 3.0 framework. Our Digital Skills Database covers all 5 competence areas across 3 difficulty tiers with structured learning paths.

Explore the Digital Skills Database
Try the simulator Methodology

Related templates

Safety (Tier 3) Safety (Tier 2) Safety (Tier 1) Problem Solving (Tier 3) Problem Solving (Tier 2) Information Literacy (Tier 3) Information Literacy (Tier 2) Information Literacy (Tier 1) Content Creation (Tier 3) Content Creation (Tier 2) Content Creation (Tier 1) Communication & Collaboration (Tier 3) Communication & Collaboration (Tier 2) Communication & Collaboration (Tier 1)