Please send the revised plan by 16:00.
Unit 05
International work
Cross-border cooperation and coordination
Coordinate across institutions, use role-specific verbs, and resolve misunderstandings without losing accountability.
Professional speakingVocabularyReading
Frontex focus
Agency roles, handovers, and asylum support
01
Learning outcomes
By the end of this unit
- Use prepositions of time and coordination accurately.
- Apologise and repair misunderstandings professionally.
- Keep Frontex, national, and partner-agency roles distinct.
02
Coordination case
One traveller, several roles
During registration, a traveller states that returning home would place them in danger. The border team pauses routine processing and follows the referral procedure. The national authority remains responsible for the legal process, while an EUAA support team may assist the asylum system. Frontex officers document the statement and the handover.
A delay occurs because the first message names the wrong contact point. The coordinator apologises for the confusion, identifies the correct counterpart, and updates the shared contact list. The error is repaired without blurring the different mandates.
03
Language focus
Prepositions and repair language
Use at for clock time, on for days and dates, and by for deadlines. A professional apology names the issue, impact, correction, and prevention step.
The coordination call starts at 09:15 on Tuesday.
I apologise for the confusion. The corrected file is now attached.
Watch this
An apology without a corrective action may sound polite but remains operationally incomplete.
04
Core lexicon
Professional and operational vocabulary
communicate and coordinate with another person or organisation
The team will liaise with the asylum-support officers.the agreed stage where responsibility or information passes to another actor
The plan defines the handover point clearly.the limit between one actor’s tasks and another’s
A role boundary prevents officers from making asylum decisions.a person with a similar role in another team or organisation
She called her national counterpart for confirmation.a step taken to correct a problem
The revised checklist was the first remedial action.From EPSOHQ Frontex database
Acronym focus
Relevant when distinguishing asylum support from border-control tasks.
05
Production task
Coordination call opener
Open a call after sending information to the wrong counterpart. Apologise, correct the issue, and confirm the new deadline.
- Name the specific error.
- Use by for the new deadline.
- Confirm who owns the next action.
About 60 seconds · 60–120 words
Open evaluated task