Operational reading

A coordination note names a lead contact for each participating organisation. The lead contacts can clarify requests, but their appointment does not transfer legal decision-making powers. If a request falls outside an organisation’s role, its contact should explain the limit and identify the appropriate route for referral.

Drill 13

What should happen to an out-of-scope request?

A Accept it to avoid further messages. B Send it to every contact indiscriminately. C Delete it without informing the sender. D Explain the limit and identify the proper referral route.

Select one answer

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Operational reading

What should happen to an out-of-scope request?

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