Ch.6 Netiquette and Digital Identity Scenario
Question
Why can an all-caps message be a netiquette problem?
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Answer
It can be read as shouting and escalate conflict.
Professional digital conduct includes tone, timing, channel, and audience awareness.
JRC DigComp / EPSOHQ Digital Skills DB
Deep dive
All-caps = shouting: why it escalates
All-caps reads as shouting and can escalate conflict; the exam trap is assuming intent is what matters, not perception.
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