Unit 6 Procedures and checks
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Listening for sequence B2
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Second-line procedure

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00:17 · Synthetic voice · Original EPSOHQ script.

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First, compare the personal details with the alert record. If the possible match remains, contact the duty supervisor. Once the supervisor confirms the required action, record the decision in the incident log. Only then should you explain the next step to the traveller and complete the handover.

Drill 5

What happens immediately after the supervisor confirms the alert action?

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