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This is the handover for the afternoon shift. The equipment check is complete. One report still needs the reference number from the duty office. Mina will obtain that number by fifteen hundred. Please keep the report open until it has been added, then send the completed log to the shift leader.

There is also a change to the way we pass on outstanding work. We used to send a short message saying that a file was almost finished. That description caused confusion because the receiving officer could not tell whether a decision, a signature, or a simple administrative detail was missing. From this afternoon, every handover should distinguish the work already completed from the action still required. Name the person who owns that action and give the time at which an update is expected. If the expected update does not arrive, the receiving team should contact the named owner before escalating the matter. This does not mean waiting indefinitely. Where a delay could affect another team's work, inform that team early and explain what remains uncertain. Please avoid copying an entire distribution list simply to show that a message was sent. A handover succeeds when the next person understands what to do, not when the largest possible number of people receive the email. Before leaving, ask the receiving officer to summarise the outstanding action in their own words.