Where is the briefing?
Unit 02
Workplace communication
Professional email and shift handover
Write concise professional messages, ask indirect questions, and transfer pending work without ambiguity.
WritingListeningUse of English
Frontex focus
Integrated border-management coordination
01
Learning outcomes
By the end of this unit
- Choose an appropriate level of formality.
- Form polite indirect questions with statement word order.
- Give a structured handover with actions and deadlines.
02
Communication model
A handover that can be acted on
A useful handover is shorter than a full report but more precise than an informal update. It identifies what happened, what remains pending, who owns the next action, and when the matter must be reviewed. Neutral wording helps the next shift understand the situation without inheriting assumptions.
In multinational work, unexplained abbreviations create avoidable risk. Use an acronym after writing its full form once, unless the audience already shares the terminology. If a request is urgent, state the deadline and reason instead of using capital letters or emotional language.
03
Language focus
Indirect questions and email register
After an introductory phrase, use statement word order. Professional messages state purpose, required action, owner, and deadline.
Could you confirm where the briefing is?
Please review the attached log by 15:00 and confirm completion.
Watch this
Do not write Could you confirm where is the briefing? after an indirect-question opener.
04
Core lexicon
Professional and operational vocabulary
transfer of responsibility and information to the next person or team
The night shift left a detailed handover.waiting to be completed or decided
Two identity checks are still pending.take further action after an earlier step
Please follow up with the document expert.confirm that a message or file has arrived
Kindly acknowledge receipt of the revised plan.person accountable for completing a stated action
Every handover item needs an action owner.From EPSOHQ Frontex database
Acronym focus
Useful when describing coordinated EU and national border-management work.
05
Production task
Write a four-line handover
Report one completed action, one pending issue, the action owner, and the next deadline.
- Use a neutral subject line.
- Write one action per sentence.
- End with a clear confirmation request.
About 12 minutes · 80–130 words
Open evaluated task